Policies

Youth and Child Ticket Holders

In response to changes in State regulations for child safe events, there are some regulations in relation to children (up to 17 years of age) that we need to have in place. 

• All youth and child ticket holders must be accompanied by an adult ticket holder aged 18+.

• Contact details for the accompanying adult in attendance at the camp must be provided for each youth and child ticket purchase.

• All youth and child ticket holders must arrive at the camp with their accompanying adult and will not be permitted entry without this person present. 

• The accompanying adult must produce valid proof of age identification if requested on entry to the camp.

• The accompanying adult must agree to remain responsible for the youth or child ticket holder for the duration of the event. 

Cancellation and Refund Policy

COVID Safe and Booking With Confidence 

We know that the world has changed and there is always going to be uncertainty around events in the age of a pandemic, so here is our approach to making this work.

• The event will be fully COVID-safe and compliant with any current federal, state or local government health requirements. We assure you that we will do what we reasonably can to protect your health and safety and that of all attendees. That will include appropriate social distancing and other measures.

• As COVID requirements are subject to change, we will inform camp participants of any changes via the Rosewood website with a weekly update on the landing page of the website in the two weeks prior to the camp.

• If you are unwell, are COVID positive or required to isolate, please remain at home. If you become unwell at camp, we will expect you to leave the camp as isolation at the camp may not be possible. 

• We encourage people to be vaccinated to the fullest extent possible to maximise the protection of yourselves and others. 

• Sanitation stations will be available throughout the camp. We ask that you take all reasonable sanitation measures including washing hands well and often. 

Cancellation by the Event Organiser

If the event is cancelled or has to be moved due to COVID issues, we will offer you a full refund. You may choose to allow us to keep a portion of your Rosewood Music Camp entrance fee as a contribution to fixed and committed costs.

Cancellation by Ticket Holder

• Tickets are non-transferable. 

• Cancellations must be in writing to info@rosewoodmusiccamp.org.au

• Unless prior contact has been made, refunds can no longer be offered

• If you have cancelled because of medical or other circumstances including the development of  COVID-19 like symptoms, testing positive to COVID-19 or requirements to isolate, or if this will place you in significant financial hardship, please request a refund (subject to an administration fee) by writing to info@rosewoodmusiccamp.org.au prior to 4pm Thursday 19th September 2024. Requests for refunds will not be considered after this date.