Policies

Youth and Child Ticket Holders

  • All youth and child ticket holders (up to 17 years of age) must be accompanied by an adult ticket holder aged 18+.

  • Contact details for the accompanying adult in attendance at the camp must be provided for each youth and child ticket purchase.

  • All youth and child ticket holders must arrive at the camp with their accompanying adult and will not be permitted entry without this person present.

  • The accompanying adult must produce valid proof of age identification if requested on entry to the camp.

  • The accompanying adult must agree to remain responsible for the youth or child ticket holder for the duration of the event.

Cancellation and Refund Policy

COVID-safe and booking with confidence
We know that the world has changed and there is always going to be uncertainty around events in the age of a pandemic, so here is our approach to making this work:

  • The event will be fully COVID-safe and compliant with government health requirements.
    We will do what we reasonably can to protect your health and safety and that of all attendees. That will include appropriate social distancing and other measures.

  • COVID cancellation: if the event is cancelled or has to be moved due to COVID issues, we will offer you a full refund.
    You may choose to allow us to keep a portion of your Rosewood Music Camp entry fee as a contribution to fixed and committed costs.


Cancellation by Ticket holder

  • Tickets are non-transferable.

  • Cancellations must be in writing.

  • Cancellation prior to Friday 10 September 2021 will enable us to make your ticket available to prospective attendees.
    You will receive a full refund less a $20 administration fee.

  • Cancellations from Saturday 11 September 2021 are after ticketing has closed and we are unable to provide a refund. If you have cancelled because of medical or other circumstances including the development of COVID-19 like symptoms or if this will place you in significant financial hardship, please request a refund (subject to an administration fee) by writing to info@rosesgapmusiccamp.com.au prior to 23 September 2021. Requests for refunds will not be considered after this date.